Week 1 EOC: Great Customer Service

Most of my experiences with great customer service, has always been in the food service scene. For example, the Taco Bell on Warm Springs has a certain cheery, enthusiastic, corky environment. They make is priority that customers leave feeling welcomed and happy. They achieve that very well, so much so I'm a returning customer to that particular establishment location.

Hospitality industry: The range of for-profit and not-for-profit organizations that provide lodging and/or accommodations including food services for people when they are away from their homes.

There was one incident where there was a late night rush, me and a friend of mine ordered a small meal. But it was going to take them longer then expected, once we got to the window they started up interesting conversations. Keeping humor in the entire time to calm any impatient customer, which is a good tactic in communication skills. They made light of the stressful situation turning it to a fun one.

Corporate culture: Shared beliefs, experiences, and norms that influence how things are done within an organization.

One thing that I find quite fantastic at this Taco Bell, They take a sharpie and draw a small smiley face with the word "enjoy". You can tell these employees take good care of every customer making them feel special and important to their company.

Resources: What an organization has available to achieve goals. Examples include people (human resources), money, time, machinery, processes and procedures, energy (utilities), and products such as food, beverages, and supplies.